Quality Management System

Title of education:

Quality Management System

Brief description of education:

In the course “Quality Management System”, attendees will become acquainted with the following units:

  • What is ISO? 
  • Definitions of quality, 
  • International ISO standards for quality management systems, 
  • Historical review of the revision of standards, 
  • Structure of the standard ISO 9001:2008, 
  • Principles of quality managemen, 
  • Quality concepts.

Attendees will obtain detailed explanations and answers to the question of why a quality management system is necessary. In addition to the above segments, the following topics will also be covered during the lectures:

  • Developing a quality management system, 
  • Implementing a quality management system, 
  • Documenting a quality management system, 
  • Quality management, 
  • Revision of the standard ISO 9001:2015, 
  • Quality as a business philosophy and pragmatic approach,
  • Quality management system for airports.


Participant will learn:


Language of instruction:
Subject holder:
  • Miroslav Drljača, PhD - Doctor of Economics, research associate, with 30 years of work experience in the field of air transport (airline, airport), whereof 25 years in management positions. He specializes in management systems, and has completed numerous training courses organized by the EOQ-European Organization for Quality, obtaining world-renowned diplomas: EOQ Quality Systems Manager, EOQ Quality Auditor, EOQ Environmental Systems Manager, EOQ Environmental System Auditor, EOQ Project Manager, EOQ Management System Senior Consultant, EOQ Risk Manager and others. Mr. Drljača is a member of various scientific and professional associations in Croatia and abroad, including the American Society for Quality, as well as a member of the Scientific Council for Traffic of the Croatian Academy of Sciences and Arts. Author of more than a hundred scientific and professional papers published in Croatia and abroad, he is a guest lecturer at several universities in the Republic of Croatia as well as president of the Croatian Quality Managers Society.


  • External Associates


Recomendation for participation:
  • Top Management and Board Members,
  • Middle Management,
  • Quality Managers,
  • Environmental Managers,
  • Internal and external auditors.
Upon successful completion of this course participant receives certification from Zagreb Airport Aviation Academy
Contact us for dates
Duration of training:
2 days
Cost of education per person:
3.500,00 HRK (~465,00 EUR) + VAT
  • In case of an earlier application any payment (three or more months prior to the beginning of the course) the participant receives a 10% discount on the total course price.
  • ZAAA grants a 15% group discount on the total course price for the application of three (3) or more participants from the same company on a single invoice  
  • ZAAA grants a 20% discount on the total course price for the unemployed persons

Note: Above discounts can not be cumulated

Other information:

The course price includes the following:

  • Classroom lectures
  • Work materials – hardcopy
  • Exam attempt
  • Certificate after successfully finished course
  • Lunch everyday during the course


The course price does not include the following:

  • Travel costs
  • Participants' accommodation costs
Login to education:


In order to apply for this course, please download the application form, fill it out and send it to the e-mail address: edu@zagreb-airport.hr
All information on the ways of payment and additional benefits can be found in the application form.  


  • If the cancellation is made within fifteen days prior to the beginning of the course, ZAAA reserves the right to charge 50% of the payment.
  • In case of not attending the course or not sending official written cancelation note, the total amount will be charged. 
  • In case of an insufficient number of participants or force majeure, ZAAA reserves the right to cancel the course no later than 15 days prior to the beginning of the course. In this case, ZAAA will refund all received payments.
Location of education: